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🇺🇸 20% OFF Memorial Day Sale Use code: MEMORIALDAY20

How can we help?

Email help@bomajewelry.com

Call 1 866 366 2662

Service Hours M-F 9:30am-4:30pm (PST)

Register Form

Contact Boma Jewelry

Register Form
Warranty + Register

How to register?

Use our register form above so that we can verify your Boma purchase and help you with a repair or replacement in the future. This process ensures that we can validate your Boma purchase and provide assistance with any future repairs or replacements. If you have further questions on our warranty or register process email our team at help@bomajewelry.com or fill out the Contact Us form at the top of this Help Page.

Do I need to register?

In order to make your product eligible for warranty coverage register your jewelry so that we can help verify your purchase and assist you directly if you need assistance with a repair or replacement.

By registering your jewelry, you can guarantee that your product is eligible for warranty coverage. This allows us to verify your purchase and provide personalized assistance with any repairs or replacements you might need.

What is Boma's warranty?

We believe in jewelry that was made to last a lifetime. All Boma jewelry is crafted from the finest raw materials and guaranteed against defects in materials or workmanship from normal use.

*This warranty does not cover tarnish, loss, unauthorized repair, negligence or other factors not due to defects in material or workmanship. Lifetime guarantee does not cover damage due to normal wear-and-tear or abuse as determined by us. 

Is my jewelry covered?

If you recently bought an item from us and it broke immediately beyond just normal wear and tear, please contact us using the Contact Us form at the top of this Help Page.

Returns + Exchanges

What is Boma's return and exchange policy?

We will gladly accept returns and exchanges of web orders made on Boma online on an item that is in original condition within 30 days of purchase. Please see details of our returns and exchange policy below:

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Personalized gift message
  • Polishing cloths
  • Earring backs
  • Anti-tarnish kits

To complete your return, we require a receipt or proof of purchase. Please send your purchase back to: 41 Dravus St, Suite 20, Seattle WA 98109

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@bomajewelry.com.

SALE & POP-UP ITEMS
Only regular priced items may be refunded, unfortunately sale and items bought at our events or pop-ups items cannot be refunded.

EXCHANGES
If you would like to request an exchange send us an email at help@bomajewelry.com and send your item to: 41 Dravus St, Suite 20, Seattle, WA 98109.

SHIPPING
To return your product, you should mail your product with its original packaging with protection to prevent any harm or damage during shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Note: If you are shipping an item over $75, we recommend to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How do I request a return or exchange?

To make a return or exchange request, fill out the Contact Us form at top of this Help Page.

Where do I ship my return or exchange to?

Please mail your item(s) to:

ATTN: Customer Service

BOMA JEWELRY

41 Dravus Street Suite #20

Seattle WA 98109, USA

Jewelry Repairs

How can I request a repair of my Boma Jewelry?

Get in touch with our customer service reps by filling out the Contact Us form at the top of this Help Page. To help us get started on your repair request, please include the following information:

  • A description of the item
  • How long you have worn the item
  • Style number (if known)

If the repair/replacement is covered under the warranty, we will repair or replace free of charge. 

Jewelry Recycling

Who are Boma's recycling partners?

In the Seattle area, Boma partners with Ridwell to recycle jewelry. Learn more about jewelry collections through our partnership at Ridwell.

Can Boma Jewelry recycle my old items?

Yes! Boma is happy to recycle any sterling silver or gold jewelry items that you no longer use. Whether they are old, broken or no longer fit your style. Fill out the Contact Us form at the top of this Help Page with the following information:

  • Would you like to recycle Boma items?
  • If not, what metals are the items you would like to recycle?
Jewelry Care

Why is my jewelry tarnished?

Your Boma Jewelry is made with sterling silver which has been the jewelry standard since the 14th century. Sterling silver is made up of pure silver with a mix of alloys with a small amount of copper. 100% pure silver is not used for jewelry because it would be too soft and not keep its shape. It is the mixture of 92.5% silver with 7.5% alloys that allows sterling silver to offer the luster we love, with durability needed for jewelry and other household goods.

However, naturally over time any sterling silver jewelry exposed to air will tarnish. Usually it is caused by the other metals mixed with your jewelry, typically copper, that makes sterling silver tarnish. The copper reacts to moisture and sulfur in the air, causing the tarnish. Sterling silver will tarnishes faster in areas with high humidity and air pollution. Additionally, chemicals like hairspray, perfume, deodorant, body lotion, bleach, etc., can speed up the tarnishing process.

The good news is that silver can be restored to its original luster with the proper care and cleaning techniques.

How do I remove the tarnish on my jewelry?

Keep your jewelry shining with a treated cotton polishing cloth.   Use the treated inside of the cloth to clean and remove tarnish and the outer cloth for polishing. Boma sells industry grade polishing cloths that are also a free gift with orders over $100.

How do I prevent tarnish?

All Boma Jewelry purchases are packaged with an anti-tarnish strip and compostable air-tight plastic bag. We suggest that when your jewelry is not worn that you store your jewelry in this air-tight bag including the anti-tarnish strip.

Can I buy a professional-grade polish cloth from Boma?

Yes. We sell polishing cloths in a generous size to make it easier to polish all sizes and shapes of sterling silver jewelry. Our professional grade buffing and polishing cloth provides two useful benefits in one. One side is designed for general cleaning and polishing while the other side is designed for final polishing that makes your precious metal jewelry look brand new.

Order Info

Where is my order?

If you have any questions related to tracking your order. Contact us by email at help@bomajewelry.com or fill out the Contact Us form above.

Can I request a change on my order?

If your order has not been shipped, we will do our best, however we cannot guarantee that we can accommodate your request.

Contact us immediately by email at help@bomajewelry.com or fill out the Contact Us above so that we can do our best to assist you.

Shipping

What are your shipping rates?

We offer several shipping options including:

Standard Standard (USPS) Ships in 5-7 days | Free for orders $50+

Standard Standard (USPS) Ships in 5-7 days | $5 for orders under $50

2nd Day (UPS) Ships in 2 days | $20

Next Business Day Air  Ships next business day | $45

Still need help?

Email us anytime at help@bomajewelry.com

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