Help Center


Boma guarantees everything we make--for life. Register your jewelry with us and if it breaks, we will recycle and replace it or fix it.*

  • REGISTER
  • WARRANTY 
  • RETURNS/EXCHANGES 
  • REPAIRS/RECYCLE
  • JEWELRY CARE

How to Register?

Use our register form below to ensure that we can verify your Boma purchase and help you with a repair or replacement in the future.

What is Boma's Warranty?

We believe in jewelry that was made to last a lifetime. All Boma jewelry is crafted from the finest raw materials and guaranteed against defects in materials or workmanship from normal use.


*This warranty does not cover tarnish, loss, unauthorized repair, negligence or other factors not due to defects in material or workmanship. Lifetime guarantee does not cover damage due to normal wear-and-tear or abuse as determined by us. 

Is my Jewelry Covered?

If you recently bought an item from us and it broke immediately beyond just normal wear and tear, please contact us through the register form below. 

Why Register my Jewelry?

In order to make your product eligible for warranty coverage register your jewelry so that we can help verify your purchase and assist you directly if you need assistance with a repair or replacement.

Where Can I Register?

You can register your Boma Jewelry using the form below:

What is Boma's return and exchange policy?

We will gladly accept returns and exchanges of web orders made through www.bomajewelry.com on an item that is in original condition within 30 days of purchase, no questions asked.

How do I request a return or exchange?

To make a return or exchange request, please email our customer service team at help@bomajewelry.com.

What address do I ship returns and exchanges to?

Please mail your item(s) to the following address:


ATTN: Customer Service

BOMA

41 Dravus Street Suite #20, Seattle WA 98109

United States of America

How can I request a repair of my Boma Jewelry?

Get in touch with our customer service reps at help@bomajewelry.com. Please include an image of the broken style with a description of how it broke and how long you wore it. If the repair/replacement is covered under the warranty, we will repair or replace free of charge. 

Can Boma Jewelry recycle my old items?

Yes! Boma is happy to recycle any items that you no longer use. Whether they are old, broken or no longer fit your style. Contact our customer service reps at help@bomajewelry.com with the subject line "RECYCLE MY BOMA". Our team will ask you to provide an image of the jewelry style and give you instructions on how to return the goods to us.


Why is my jewelry tarnished?

Your Boma Jewelry is made with sterling silver which has been the jewelry standard since the 14th century. Sterling silver is made up of pure silver with a mix of alloys with a small amount of copper. 100% pure silver is not used for jewelry because it would be too soft and not keep its shape. It is the mixture of 92.5% silver with 7.5% alloys that allows sterling silver to offer the luster we love, with durability needed for jewelry and other household goods.


However, naturally over time any sterling silver jewelry exposed to air will tarnish. Usually it is caused by the other metals mixed with your jewelry, typically copper, that makes sterling silver tarnish. The copper reacts to moisture and sulfur in the air, causing the tarnish. Sterling silver will tarnishes faster in areas with high humidity and air pollution. Additionally, chemicals like hairspray, perfume, deodorant, body lotion, bleach, etc., can speed up the tarnishing process.


The good news is that silver can be restored to its original luster with the proper care and cleaning techniques. Learn more about how to remove tarnish below.

How do I remove the tarnish on my jewelry?

A simple, at home solution to removing tarnish from your jewelry requires a few simple household ingredients that are natural, non-toxic and safe to use for your jewelry. You will need:

MATERIALS & INGREDIENTS:
- glass jar
- good quality witch hazel or white vinegar
- baking soda
- soft bristle toothbrush
- virgin coconut oil (optional)
- high-quality polishing cloth (optional)

INSTRUCTIONS:
1. Place your jewelry in a glass jar.
2. Pour in a ½ cup of vinegar or witch hazel so that it covers your jewelry. Add one drop of virgin coconut oil and mix gently with your fingers.
3. Allow your jewelry to soak in the mixture overnight.
4. The next morning, coat your jewelry with a tablespoon of baking soda
5. Use an old toothbrush to scrub your jewelry thoroughly but gently to brush all surfaces of your jewelry.
6. Lastly, rinse your jewelry with room temperature water.
7. Leave it out to dry.
8. For a polished finish, use a high-quality polishing cloth to make your jewelry shining.

Boma sells industry grade polishing clothes which you can browse here.

How do I prevent tarnish?

All Boma Jewelry purchases are packaged with an anti-tarnish strip and compostable air-tight plastic bag. We suggest that when your jewelry is not worn that you store your jewelry in this air-tight bag including the anti-tarnish strip.

Where can I get a professional-grad polishing cloth?

Boma Jewelry sells polishing clothes in two sizes. You can show from the options below:

We commit to be carbon neutral by 2025


 

Scholarships and programs for our workers and their families.


BOMA GIRL FUND